Effective Date: July 16th, 2025
Last Updated: July 2025
Towboss (“Towboss,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information through our website, mobile app, and customer service communications (collectively, the “Platform”).
By accessing or using Towboss, you agree to the practices described in this policy.
1. About Towboss
Towboss is a towing coordination platform. Customers contact us by phone, and our representatives create a service request, collect pickup and drop-off information, and dispatch a tow truck. Customers may also choose from a list of third-party service destinations such as repair shops or mechanics (“Merchants”).
Towboss does not own or operate tow trucks or merchant businesses listed on the platform.
2. Categories of Personal Information We Collect
We may collect the following categories of personal information as defined under the CCPA/CPRA:
|
Category |
Examples |
Collected |
|
Identifiers |
Name, phone number, IP address |
Yes |
|
Customer Records |
Phone call records, location for pickup/drop-off |
Yes |
|
Geolocation Data |
Approximate location based on pickup/drop-off |
Yes |
|
Internet Activity |
Device type, pages visited, time on site |
Yes |
|
Audio/Call Recordings |
If permitted by law |
Yes |
|
Commercial Information |
Tow request history |
Yes |
|
Sensitive Personal Information |
Precise location data (if provided) |
No |
We do not collect: government IDs, biometric data, education, or employment history.
3. How We Use Your Information
We use the information we collect to:
- Provide towing coordination and customer support
- Create and manage your account
- Communicate with you by phone or SMS
- Connect you with towing service providers and merchants
- Comply with legal obligations
- Analyze usage to improve our services
4. Text Messaging and Consent
By contacting Towboss or using our service, you consent to receive calls or text messages related to your account, service requests, and customer service. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying “STOP.”
5. How We Share Your Information
We do not sell or share your personal information for cross-context behavioral advertising.
We may disclose your information to:
- Tow truck providers to fulfill your service
- Merchants if you choose one as your destination
- Service vendors (e.g., customer support tools)
- Legal authorities when required by law
We only share personal information with parties who agree to use it solely to provide services on our behalf.
6. Your Privacy Rights (California Residents)
Under the CCPA/CPRA, California residents have the right to:
- Know what personal information we collect and how we use it
- Access a copy of the personal information we have about you
- Delete personal information we have collected (with exceptions)
- Correct inaccurate personal information
- Opt-out of the sale or sharing of your personal data (we do not sell or share)
- Limit the use of sensitive personal information (not applicable, as we don’t collect it)
You may exercise these rights by emailing us at: [Insert Contact Email]
We will not discriminate against you for exercising your privacy rights.
7. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, or for legitimate business purposes.
8. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Towboss is not intended for children under 13. We do not knowingly collect data from minors. If we discover that we have collected information from a child, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date. Your continued use of the Platform after changes constitutes your acceptance.
11. Contact Us
If you have any questions about this policy or wish to exercise your rights, contact us:
Towboss
3013 Fountainview Dr., Suite 175, Houston, TX 77057
[email protected]